Terms of service

Welcome to Elenel. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Elenel is an online fashion retailer offering a curated collection of apparel and accessories. Our website is operated by Elenel, based in Klagenfurt, Austria

2. Eligibility and Use

You agree not to use our site for any unlawful or unauthorized purpose.
Elenel reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

3. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate.
Due to differences in monitor settings, actual product colors may vary slightly.
All items are subject to availability. We may limit quantities or discontinue items at any time without notice.

4. Pricing and Payment

Prices are listed in Euro and may change without notice
Accepted payment methods include: Visa, MasterCard, PayPal, and other major providers.
By placing an order, you authorize Elenel to charge your selected payment method for the full amount of your purchase.

5. Shipping and Delivery

We offer domestic and international shipping where available. Costs and delivery times are calculated at checkout.
Delivery estimates are not guaranteed, as delays may occur due to customs processing, courier issues, or other external factors.
Detailed shipping information can be found on our Shipping Policy page.

6. Returns and Exchanges

You may return eligible items within 30 days of delivery for a refund or exchange.
Items must be unworn, unwashed, and in their original condition with tags attached.
Final sale items and certain accessories may not be eligible for return.
For complete details, please refer to our Return Policy.

7. Privacy and Data Use

We are committed to protecting your privacy. Any personal information you provide is handled in accordance with our Privacy Policy, which outlines how we collect, use, and safeguard your data.

8. Intellectual Property

All content on this website—including text, images, logos, designs, and product names—is the intellectual property of Elenel or its licensors. Unauthorized reproduction or use is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Elenel is not liable for any indirect, incidental, or consequential damages resulting from the use of our site or products, including but not limited to lost profits, data loss, or business interruption.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page and will become effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated Terms.